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Davis, F. D. (September, 1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13, 319-340.
SUMMARY
Main Idea Instruments to measure the concepts of perceived usefulness and perceived ease of use were developed and validated to show their relationship to user acceptance of information technology.
Keywords usefulness, ease of use, psychometric, self-efficacy
Background excellent review of different theoretial perspectives, including Bandura's self-efficacy theory.
Methodology superb description of the development of two instruments for measuring perceived usefulness and perceived ease of use.
Conclusions the instruments developed had high reliabilities and were shown to be related to user acceptance of IT.
Quotations .
Major References
  • Anastasi, A. (1986). Evolving concepts of test validity. Annual Review of Psychology, 37, 1-15.
  • Campbell, D. T. & Fiske, D. W. (March, 1959). Convergent and discriminant validaation by the multitrait-multimethod matrix. Psychological Bulletin, 56(9), 81-105.
  • Larcker, D. F. & Lessig, V. P. (January, 1980). Perceived usefulness of information: A psychometric examination. Decision Sciences, 11(1), 121-134.
  • Malone, T. W. (1981). Toward a theory of intrinsically motivating instruction. Cognitive Science, 4, 333-369.
COMMENTARY
Significance .
Background .
Methodology This is an excellent description of the steps taken to develop two instruments.