| Information Systems Effectiveness in
Small Businesses:
Extending a Singaporean Model in Canada
Abstract
This study examines the applicability of the Thong et al. (1996)
model of Information Systems (IS) effectiveness tested among Singaporean
small businesses in a Canadian context. The model evaluates the
importance of managerial support and external expertise (vendors
and consultants) for IS effectiveness. This study extends the
Thong et al. (1996) model by adding an intention of expansion
construct. The sample included 105 small-business users of IS
in a small city in western Canada. The results show that both
managerial and vendor support are essential for effective IS in
Canadian small businesses, and supported part of the relations
between IS effectiveness and intention of expansion. Overall,
the results suggest that managers should engage quality vendors
to obtain IS that contribute to the specific goals of the small
business. The results of the Canadian study were, for the most
part, similar to the results reported in the Singaporean study;
however, a few notable differences appear to exist.
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